FAQs
Frequently Asked Questions
1. What is Popelux?
Popelux is a global dropshipping store offering trendy, high-quality products. We focus on delivering winning items with fast shipping, 24/7 support, and a money-back guarantee.
2. How does dropshipping work with Popelux?
We partner with trusted suppliers worldwide to ship products directly to you. This allows us to offer a wide variety of items without holding inventory, ensuring competitive prices and fresh stock.
3. Do you ship worldwide?
Yes, we ship to most countries across the globe. Shipping times may vary depending on your location, but we always aim for the fastest delivery possible.
4. How long does shipping take?
Shipping typically takes 5-15 business days, depending on your location and the shipping method chosen at checkout. We offer expedited options for faster delivery.
5. What is your money-back guarantee?
We offer a 100% money-back guarantee. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey to your doorstep.
7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods to ensure a smooth checkout experience for all customers.
8. Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.
9. How does your 24/7 support work?
Our support team is available around the clock via email, phone, and live chat to assist with any questions or issues you may have.
10. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Contact our support team for assistance.
11. What if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund as per our money-back guarantee.
12. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for the latest deals.
13. How do I return a product?
To return a product, contact our support team within 30 days of delivery. We’ll provide you with a return address and instructions for the process.
14. Are your products high quality?
Yes, we carefully curate our products to ensure they meet high-quality standards. Each item is sourced from trusted suppliers to guarantee satisfaction.
15. How can I contact Popelux for further questions?
You can reach us anytime via email at support@popelux.shop, by phone at +44-7577-077384 or through our live chat feature on the website.
